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Documentation and after sales
The first sale is made by the commercial department, the subsequent ones are made by the experience, the result, and the after-sales service.
At the end of a project the relationship with the customer continues, robotecnik has very high-quality standards in technical support, this combined with a great documentation work improves the experience of our customers when using our products.
Simple or complex, all installations are accompanied by an operating manual detailing work procedure, cycle flows, how to work with the installations...
The use of comments throughout the code, flowcharts, user manuals, procedure manuals, presentations for training on machine footing with end customers...
The manuals are clear, detailed and provide valuable usage information that will help the experienced operator to improve processes and the novice operator to learn how to work with the installation.
An installation that is stopped or that suffers any breakdown is the priority for robotecnik, our technicians will help you resolve any doubt or incident as quickly as possible.
Remote connections, video conferences, calls or moving technicians to the physical location of the installation in any country. We use all the tools available to give clear, quick answers that help solve the problem in the shortest possible time.
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We care because our customer is who gives meaning to our work